Terms of Service

1.1 One-Time Setup Services

1.2 Monthly Retainer Services (Optional)

Available for ongoing support, optimization, and updates after initial setup completion:

• Executive Monthly Retainer - $599/month: Monthly optimization call, prompt updates, email support, priority response times
• Chief of Staff Monthly Retainer - $999/month: Bi-weekly optimization calls, advanced prompt engineering, automation updates, call and email support
• VIP Standard Retainer - $999/month: Weekly check-ins, continuous optimization, priority support access
• VIP Access Retainer - $2,999/month: Unlimited support access, same-day response, dedicated Slack/WhatsApp channel, white-glove service

2.1 Five-Stage Refund Structure

Refunds are calculated based on work completed at the time of cancellation request. Our service delivery progresses through five distinct stages:

2.2 System Failure Exception

2.3 Client Dissatisfaction (Not System Failure)

If you are dissatisfied with delivered systems but they do not meet System Failure criteria (Section 2.2), no refund is available. Instead, RUDRA-AI provides:

2.4 Non-Refundable Fees (All Stages)

The following fees are never refundable, regardless of cancellation stage:

• Payment Processing Fees: Paddle charges 3-5% per transaction. These fees are immediately paid to Paddle and cannot be recovered.
• Third-Party Costs Already Incurred: API usage fees for OpenAI, Anthropic, or Google if interview processing has begun.
• Time-Based Non-Refundable Costs: After 7 days (Stage 1 window), even with no work completed, processing and administrative setup costs are non-refundable.

Refund Processing Timeline: All approved refunds processed within 14 business days to original payment method. Bank processing may add 3-5 additional business days.

3.1 Monthly Subscription Cancellation

Cancellation Terms: No refund for current billing cycle. Service continues until end of paid period.

No Pro-Rating: If you cancel mid-month, you still have access through the end of your current billing cycle, but no partial refund is issued.

Post-Cancellation Access: Your AI systems remain your property. You lose only ongoing support, optimization calls, and priority access. All Master Prompts, System Prompts, and delivered materials remain functional.

3.2 Annual Subscription Cancellation

Pro-Rated Refund: Unused FULL months refunded. Current month considered "used" and non-refundable.

Post-Cancellation Access: Same as monthly cancellation - retain all deliverables, lose ongoing support.

3.3 Retainer Service Modifications

RUDRA-AI reserves the right to modify retainer services with advance notice:

• Pricing Changes: 60 days advance notice via email. Existing subscribers grandfathered at current rate for 12 months minimum.
• Service Scope Changes: 30 days advance notice for material changes (e.g., reducing call frequency, changing support channels).
• Platform or Technology Changes: If third-party tools change (Make.com → different automation tool), reasonable notice provided with migration support.

If you disagree with service modifications, you may cancel per Sections 3.1 or 3.2 before changes take effect.

4.1 Setup Fee Payment

• Payment Required: Full setup fee must be paid upfront before account creation and service delivery begins.
• Payment Processing: All payments processed via Paddle, our secure payment partner. RUDRA-AI does not store credit card information.
• Currency: All prices displayed in USD. Paddle may convert to your local currency at checkout.
• Non-Payment: Services will not commence until payment is confirmed. Account access granted only after successful payment.
• Payment Security: Paddle is PCI-DSS Level 1 compliant, ensuring highest security standards for payment data.

4.2 Retainer Payment

Monthly Subscription Billing: Charged automatically on your billing date each month. First payment on retainer activation, subsequent payments on same day each month.

Annual Subscription Billing: Full 12-month payment upfront. Renews automatically after 12 months unless cancelled.

Client Responsibilities: Maintain valid payment method on file. Update payment information before expiration. Respond to payment failure notices promptly.

4.3 Taxes

Tax Obligations: Client responsible for all applicable taxes (GST, VAT, sales tax, etc.).

• Indian Clients: 18% GST added at checkout automatically per Indian tax law.
• International Clients: VAT or sales tax applied per your jurisdiction's requirements (calculated by Paddle based on billing address).
• Tax Exemptions: If you are tax-exempt, provide valid exemption certificate to billing@rudra-ai.com before purchase. Exemptions verified before processing.

5.1 Client Cooperation Required

Successful service delivery requires active client participation:

• Attendance and Participation: Attend scheduled onboarding calls and training sessions. Provide 24-hour notice for rescheduling. Two no-shows result in service suspension until rescheduled.
• Interview Completion: Complete AI voice interview within 30 days of onboarding call. Extensions granted only for documented emergencies.
• Information Provision: Provide accurate, complete responses to discovery questions. Respond to clarification requests within 7 business days.
• Review and Feedback: Review delivered Master Prompts and System Prompts within 14 days. Provide specific feedback for any requested revisions.
• Reasonable Communication: Respond to emails within 5 business days. Maintain professional communication with RUDRA-AI team.

5.2 Scope Limitations - Refunds NOT Available For:

• Client Non-Cooperation: Missed calls, incomplete interview, delayed responses causing project delays beyond RUDRA-AI control.
• Client-Caused Delays: Timeline extensions due to client unavailability, slow feedback, or requested reschedules.
• Scope Changes After Delivery: Requesting different deliverables, additional features, or major revisions beyond original package scope.
• Misuse or Negligence: Breaking delivered systems through incorrect usage, unauthorized modifications, or ignoring provided documentation.

5.3 Force Majeure

Definition: RUDRA-AI not liable for delays or failures caused by events beyond reasonable control, including:

• OpenAI, Anthropic, or Google API outages, policy changes, or service discontinuations
• Internet service disruptions, server failures, cyber attacks
• Natural disasters, pandemics, government actions
• War, terrorism, civil unrest, labor strikes

Consequences: Timeline extensions granted. No refunds for force majeure delays.

Long-Term Force Majeure: If force majeure event prevents service delivery for 30+ days, either party may terminate with pro-rated refund for undelivered work.

6.1 Good Faith Resolution

Before initiating formal dispute resolution, parties agree to attempt good faith negotiation:

1. Email legal@rudra-ai.com with subject "Dispute - [Brief Description]"
2. Provide detailed description of dispute, desired resolution, and supporting documentation
3. RUDRA-AI responds within 5 business days with proposed resolution or request for additional information
4. Parties engage in good faith negotiation for 30-day period
5. Optional: Schedule resolution call to discuss dispute and explore mutually acceptable solutions
6. If resolution reached, written agreement executed. If not, proceed to arbitration (Section 6.2)

6.2 Arbitration

If good faith negotiation fails, disputes resolved via binding arbitration:

• Jurisdiction: Arbitration conducted in Hyderabad, Telangana, India
• Governing Law: Indian Arbitration and Conciliation Act, 1996
• Arbitrator Selection: Single arbitrator mutually agreed upon. If no agreement within 15 days, arbitrator appointed per Indian Arbitration Act provisions.
• Arbitration Process: Conducted in English. Both parties submit written statements, evidence, and witness testimony. Arbitrator may conduct hearings in person or via video conference.
• Costs: Each party bears own legal fees and costs. Arbitrator fees split equally unless arbitrator awards costs to prevailing party.
• Final Decision: Arbitrator's award is final, binding, and enforceable in any court of competent jurisdiction.
• Class Action Waiver: Arbitration on individual basis only. No class arbitrations, class actions, or representative actions permitted.

6.3 Jurisdiction and Governing Law

• Governing Law: These Terms governed by laws of the Republic of India, without regard to conflict of laws principles.
• Exclusive Jurisdiction: Courts of Hyderabad, Telangana, India have exclusive jurisdiction for any matters not subject to arbitration (e.g., preliminary injunctions).
• Service of Process: Legal notices sent via email to contact@rudra-ai.com constitute valid service. Physical mail sent to registered business address in Hyderabad also accepted.

7.1 Client Ownership

Deliverables Owned by Client: Upon full payment, all Master Prompts, System Prompts, AI Assistants, automation workflows, and documentation created specifically for you become your exclusive property.

Client's Rights:

• Use deliverables indefinitely for your business purposes
• Modify, adapt, or customize prompts to fit evolving needs
• Replicate for use across multiple team members within your organization

Client's Restrictions:

• No reselling, licensing, or distribution of deliverables to third parties
• No commercialization of RUDRA-AI's methodologies as standalone products
• No removal of RUDRA-AI attribution from internal documentation

7.2 RUDRA-AI Ownership

RUDRA-AI retains all intellectual property rights to:

• Methodologies and Frameworks: Interview methodology, question bank structure, context extraction processes, system architecture frameworks
• Templates and Base Components: Foundational prompt templates, automation blueprints, strategic frameworks used as starting points
• RUDRA-AI Brand and Materials: Name, logo, website content, marketing materials, proprietary software tools
• Rights to Reuse General Approaches: RUDRA-AI may reuse general approaches, frameworks, and methodologies for other clients (but not your specific business information)

7.3 Confidential Information

Anonymized Case Studies: With explicit written permission only, RUDRA-AI may create anonymized case studies showcasing general results (e.g., "Manufacturing executive saved 20 hours weekly"). No company names, identifiable information, or proprietary business details disclosed without consent.

Client Information Protection: All client business information, interview responses, and strategic data kept strictly confidential per Section 8 (Confidentiality & Data Privacy).

8.1 Client Data Protection

Confidentiality Commitment: All client business information, strategic objectives, interview responses, and proprietary data treated as strictly confidential.

Data Security Measures:

• Encryption in transit (TLS/SSL) and at rest (database encryption)
• Access controls with role-based permissions
• Regular automated backups with encryption
• Employee confidentiality agreements and data handling training

Third-Party Sharing Exceptions:

• AI Platforms (Required for Service Delivery): OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini) - your interview data processed via their APIs per their privacy policies
• Service Providers: Paddle (payment processing), Supabase (database hosting), Resend (email delivery), Make.com/Zapier (automation tools for Chief of Staff/VIP plans)
• Legal Requirements: Government agencies, law enforcement, or courts if legally required by subpoena or court order

No Marketing or Sale of Client Data: RUDRA-AI NEVER sells client data to marketers, data brokers, or advertisers. Client lists and contact information kept strictly confidential.

8.2 Data Retention and Deletion

• Active Service Period: All data retained throughout active service relationship
• Post-Cancellation: 90-day retention period after cancellation (allows reactivation, dispute resolution, final deliverable access)
• Backup Persistence: Backups may retain data additional 30 days (total maximum: 120 days post-cancellation)
• Permanent Deletion: After 120 days, all client data permanently deleted from production systems and backups (deletion is irreversible)
• Immediate Deletion Requests: Email legal@rudra-ai.com - honored within 30-60 days (waives ability to request data export or reactivation)
• Data Portability: Export available during active service + 90-day retention period upon request

8.3 Privacy Policy

Additional privacy details, GDPR/CCPA rights, and data handling procedures described in our separate Privacy Policy. Both Terms of Service and Privacy Policy apply to your use of RUDRA-AI services.

9.1 Service Disclaimer

• Third-Party Platform Dependencies: RUDRA-AI services depend on OpenAI, Anthropic, and Google platforms. RUDRA-AI not liable for platform changes, outages, policy updates, or service discontinuations affecting delivered systems.
• Technology Evolution: AI technology evolves rapidly. Features available today may change. RUDRA-AI provides systems based on current platform capabilities.
• Business Outcome Disclaimer: No guarantee of specific time savings, ROI, productivity gains, or business results. Results vary based on implementation, usage patterns, and business context.
• Professional Advice Disclaimer: RUDRA-AI does not provide legal, medical, financial, tax, or accounting advice. AI systems are productivity tools, not substitutes for professional advisors.

9.2 Limitation of Liability

Maximum Liability Cap: RUDRA-AI's total liability for any claims shall not exceed total amount paid by client in preceding 12 months.

Excluded Damages: RUDRA-AI not liable for:

• Indirect, consequential, incidental, or punitive damages
• Lost profits, revenue, business opportunities, or contracts
• Business interruption or loss of goodwill
• Loss of data or costs of substitute services
• Third-party platform issues (OpenAI outages, policy changes)

These limitations apply even if RUDRA-AI has been advised of possibility of such damages, and even if limited remedies fail of their essential purpose.

9.3 AI Content Disclaimer

Prohibited Uses Without Professional Review:

• Legal, medical, financial, tax, or accounting advice without licensed professional review
• Engineering specifications affecting safety without licensed engineer approval
• Automated decision-making for employment, lending, housing, or other regulated areas

Prohibited Uses (Immediate Termination, No Refund):

• Illegal activities or fraud
• Harassment, discrimination, or unethical purposes
• Generating misinformation or deceptive content
• Impersonation or identity fraud
• Violating intellectual property rights

Violations may result in immediate termination with no refund and potential legal reporting.

10.1 Changes to Terms of Service

• Right to Modify: RUDRA-AI may modify these Terms with 30 days advance notice via email.
• Material vs. Non-Material Changes: Material changes (refund policies, payment terms, liability) require 30-day notice. Non-material changes (typos, clarifications, formatting) effective immediately.
• Acceptance of Changes: Continued use after effective date constitutes acceptance. If you disagree, cancel services before effective date.
• Archival Access: Previous versions available upon request to legal@rudra-ai.com

10.2 Service Changes

• Feature Changes: RUDRA-AI may add, modify, or discontinue features with reasonable notice.
• Setup Package Price Changes: 60 days notice. Price changes apply to new clients only (existing clients grandfathered).
• Retainer Pricing Changes: 60 days notice. Existing subscribers grandfathered at current rate for 12 months minimum.
• Service Scope Changes: Material changes to deliverables communicated with 30 days notice and option to cancel.

11.1 Client-Initiated Termination

• Setup Services: Follow refund policy in Section 2 based on work completion stage
• Retainer Services: Follow cancellation policy in Section 3 (monthly or annual)

Termination Process:

1. Email billing@rudra-ai.com with termination request
2. Receive confirmation and applicable refund calculation
3. Complete final deliverable transfer if applicable
4. Account access revoked per data retention policy (Section 8.2)

Post-Termination Rights: You retain ownership of all delivered Master Prompts, System Prompts, and materials. Lose access to ongoing support and platform account.

11.2 RUDRA-AI-Initiated Termination

Immediate Termination With Cause (No Refund):

• Non-payment beyond 21-day grace period (retainer services)
• Client misconduct: harassment, abuse, or threats toward RUDRA-AI team
• Misuse for illegal, unethical, or prohibited purposes (Section 9.3)
• Violation of third-party platform terms (OpenAI, Anthropic, Google policies)
• Material breach of these Terms not cured within 15 days of written notice

Consequences:

• Immediate account suspension and access revocation
• No refund of any fees paid (setup or retainer)
• Deliverables-in-progress withheld until outstanding balances paid
• Potential legal action for damages or IP violations

Termination Without Cause (Rare Circumstances):

RUDRA-AI may terminate services without cause with 30 days notice and pro-rated refund for undelivered work. Examples: discontinuation of service offering, strategic business changes.

11.3 Effect of Termination

• Survival of Terms: Sections 7 (IP), 8 (Data Privacy), 9 (Disclaimers), and 6 (Dispute Resolution) survive termination
• Client Deliverables: You retain ownership of all Master Prompts, System Prompts, and completed deliverables
• RUDRA-AI Retained Rights: RUDRA-AI retains methodologies, frameworks, and general approaches (Section 7.2)
• Data Deletion: Per Section 8.2 timeline (90-day retention + 30-day backup = 120-day maximum)