Executive Support That Matches Your Investment
RUDRA-AI provides tier-specific support designed for busy executives. From strategic guidance to technical troubleshooting, our team ensures your AI Chief of Staff delivers exceptional results.
Your Support Experience
Tier-specific support designed to match your plan's sophistication and your executive needs
Executive Plan Clients
36-48 hours
Email support
7 days a week, 4:00 PM - 3:00 AM IST
Included Support:
- Technical troubleshooting
- Prompt optimization guidance
- Platform integration assistance
- Documentation and training resources
Chief of Staff Plan Clients
36-48 hours
Email support
Upgrade to monthly retainer for Slack, WhatsApp, and calls
7 days a week, 4:00 PM - 3:00 AM IST
Included Support:
- Priority technical support
- Advanced prompt engineering assistance
- Workflow automation troubleshooting
- Strategic optimization recommendations
VIP Chief Executive Clients
Priority Hours (4 PM - 3 AM IST): <6 hours
Outside Priority Hours: 16 hours
Upgrade to monthly retainer for Slack, WhatsApp, priority calls, and dedicated success manager (after 3 months)
Extended hours across global time zones
• IST: 4:00 PM - 3:00 AM (next day)
• EST: 5:30 AM - 4:30 PM
• CST: 4:30 AM - 3:30 PM
• PST: 2:30 AM - 1:30 PM
VIP Support Includes:
- White-glove priority support
- Direct escalation for urgent issues
- Strategic consultation and optimization
- Custom system enhancements
- Quarterly business reviews
VIP clients: Priority contact details available in your dashboard
Want More? Upgrade to optional monthly retainer for Slack/WhatsApp support, regular calls, and ongoing optimization.
How We Can Help
Technical Support
Platform access issues, login problems, integration troubleshooting, system configuration
Response Time: Tier-dependent (36-48 hours or <6 hours for VIP)
Prompt Optimization
Improving Master Prompts and System Prompts, refining AI outputs, customization requests
Response Time: 48-72 hours (included in all plans)
Training & Onboarding
Video tutorials, documentation, scheduling training sessions, accessing playbooks
Response Time: Training resources accessible anytime, Live support during business hours (4 PM - 3 AM IST)
Billing & Account Management
Invoices, payment methods, plan upgrades/downgrades, subscription management
Response Time: 48 hours via billing@rudra-ai.com
Emergency Support
Critical system failures, security concerns, urgent business needs
Response Time: Executive/Chief of Staff: 36-48 hours, VIP: <6 hours (priority window)
Self-Service Support
Knowledge Base
Comprehensive guides, tutorials, and best practices
Coming Soon
Get In Touch
General Support
Email: support@rudra-ai.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
Response: 36-48 hours (36 hours for Chief of Staff, <6 hours priority for VIP)
VIP Priority Support
Access: Available to authenticated VIP Chief Executive clients only
Contact Details: View in your VIP dashboard after login
Response: <6 hours (4 PM - 3 AM IST) or 16 hours (outside priority window)
Emergency Contact
Critical Issues Only: support@rudra-ai.com with subject "URGENT - [Issue]"
Security Concerns: legal@rudra-ai.com
Business Hours Reference:
4:00 PM - 3:00 AM India Standard Time (IST), 7 days a week
- • IST: UTC+5:30
- • EST: 5:30 AM - 4:30 PM
- • CST: 4:30 AM - 3:30 PM
- • PST: 2:30 AM - 1:30 PM